FAQs

PRODUCT

WHAT OPERATING SYSTEM DOES WILEYFOX USE?

As of April 2017, the Swift 2 range started the roll out the latest version of Google's latest OS, Android Nougat 7.1.1. Our Swift range will follow by the end of April and Storm in May.  The Spark Range will be updated to Nougat 7.0 in June.

To make sure you get the latest software please accept and install all updates.

WHAT VERSION OF ANDROID IS WILEYFOX BASED ON?

Our OS is based on Android 7 Nougat.

CAN I CHOOSE FROM DIFFERENT WILEYFOX MODELS? WHAT ARE THEY KEY DIFFERENCES BETWEEN THEM?

Swift 2: 5″ HD display, 2GB of RAM, 16GB of ROM, Quad-core processor.
Swift 2 Plus: 5″ HD display, 3GB of RAM, 32GB of ROM, Quad-core processor.
Swift: 5″ HD display, 2GB of RAM, 16GB of ROM, Quad-core processor.
Spark: 5″ HD display, 1GB of RAM, 8GB of ROM, Quad-core processor.
Spark+: 5″ HD display, 2GB of RAM, 16GB of ROM, Quad-core processor.
Spark X: 5.5″ FHD display, 3GB of RAM, 32GB of ROM, Octa-core processor.

WHAT IS THE MAIN CAMERA TECHNOLOGY IN WILEYFOX PHONES?

Swift 2: 13MP with Samsung Sensor
Swift 2 Plus: 16MP with Samsung 3L8 Sensor.
Swift: 13MP with Samsung Sensor.
Spark: CMOS 8MP.
Spark+: CMOS 13MP.
Spark X: CMOS 13MP.

WHAT ARE THE FRONT FACING (SELFIE) CAMERAS?

Swift 2: 8MP.
Swift 2 Plus: 8MP.
Swift: 5MP.
Spark: 8MP.
Spark+: 8MP.
Spark X: 8MP.

WHAT RESOLUTION CAN YOU CAPTURE VIDEO ON WILEYFOX PHONES?

Swift: 1080p with slow motion (60fps) and high speed capture, time lapse.

WHAT SORT OF DISPLAY TECHNOLOGY DO WILEYFOX PHONES USE?

Swift 2: 2.5d Corning® Gorilla® Glass 3.
Swift 2 Plus: 2.5d Corning® Gorilla® Glass 3.
Swift: Corning Gorilla Glass 3.

WHAT IS THE DISPLAY RESOLUTION OF WILEYFOX PHONES?

Swift: 1280×720 pixels, 294ppi (pixels per inch).

WHICH PROCESSOR/CHIPSET DO WILEYFOX PHONES USE?

Swift 2: Qualcomm Snapdragon 430, 64-bit, Quad-core 1.4GHz
Swift 2 Plus: Qualcomm Snapdragon 430, 64-bit, Quad-core 1.4GHz
Swift: Qualcomm Snapdragon 410, 64-bit, Quad-core 1.2GHz
Spark: MediaTek 6735, Quad-core 1.3GHz.
Spark+: MediaTek 6735, Quad-core 1.3GHz.
Spark X: MediaTek 6735, Quad-core 1.3GHz.

DO WILEYFOX WORK WITH EVERY SIM CARD PROVIDED BY OPERATORS?

Swift 2: Accepts one nano SIM and one micro SIM.
Swift 2 Plus: Accepts one nano SIM and one micro SIM.

Swift: Accepts two micro SIMs.
Spark: Accepts two micro SIMs.
Spark+: Accepts two micro SIMs.
Spark X: Accepts two micro SIMs.

WHAT IS DUAL SIM AND WHY IS IT USEFUL?

Dual SIM means you can use two SIM cards at the same time and receive incoming calls for both of them. This is a great feature for frequent travellers or having a work and personal number.

HOW MUCH INTERNAL STORAGE DO WILEYFOX PHONES HAVE?

Swift 2: 16GB and you can up to 128GB of extra memory via microSD through nano SIM card slots.
Swift 2 Plus: 32GB and you can up to 128GB of extra memory via microSD through nano SIM card.
Swift: 16GB and you can add up to 32GB of extra memory via microSD in a dedicated slot.
Spark: 8GB and you can add up to 32GB of extra memory via microSD in a dedicated slot.
Spark+: 16GB and you can add up to 32GB of extra memory via microSD in a dedicated slot.
Spark X: 16GB and you can add up to 32GB of extra memory via microSD in a dedicated slot.

WHAT IS THE BATTERY SIZE FOR WILEYFOX PHONES?

Swift 2: 2700mAh.
Swift 2 Plus: 2700mAh.
Swift: 2500mAh.
Spark: 2200mAh.
Spark+: 2200mAh.
Spark X: 3000mAh.

WHAT IS THE BATTERY PERFORMANCE FOR WILEYFOX PHONES?

Swift 2: Standby: 180 hours, Talktime: 260 Mins.
Swift 2 Plus: Standby: 180 hours, Talktime: 260 Mins.
Swift: Standby: 200 hours, Talktime: up to 10 hours (2G), 8 hours (3G).

CAN I CHANGE THE BATTERY ON MY WILEYFOX PHONE?

Swift 2: Due to the unibody construction of the phone this is not possible.
Swift 2 Plus: Due to the unibody construction of the phone this is not possible.
Swift: Yes. These are available to buy at wileyfox.com.
Spark: Yes. These will be available to buy at wileyfox.com around the end of November 2016.
Spark+: Yes. These will be available to buy at wileyfox.com around the end of November 2016.
Spark X: Yes. These will be available to buy at wileyfox.com around the end of November 2016.

DO WILEYFOX PHONES HAVE QUICK CHARGE TECHNOLOGY?

Swift 2: Yes. Qualcomm Quick Charge™ 3.0.
Swift 2 Plus: Yes. Qualcomm Quick Charge™ 3.0.
Swift: No.
Spark: No.
Spark+: No.
Spark X: No.

WILL VOLTE BE SUPPORTED ON WILEYFOX PHONES?

Phones are hardware ready but this is carrier specific and additional software maybe required.

WHERE ARE WILEYFOX PHONES MADE?

Wileyfox phones are engineered in Europe and manufactured in China.

WHAT ACCESSORIES ARE INCLUDED IN THE PACKAGE?

Charging and data cable (USB or Type C, depending on model).

WHY IS THERE NO CHARGER INCLUDED?

To cut down on unwanted chargers and reduce carbon footprint. Our compact packaging allows Wileyfox phones to be posted through a letterbox. Wileyfox phones can be charged via computer or almost any USB charger.

SUPPORT

WHAT WARRANTY COMES AS STANDARD?

A two-year European warranty comes as standard. You can extend it for an additional year for just £9.99/€14.99 at the time of purchasing your Wileyfox.

WHAT HAPPENS IF MY WILEYFOX STOPS WORKING?

You can either fill in the online support form or call our customer services team to diagnose the problem.

WHAT HAPPENS IF I BREAK MY PHONE DISPLAY?

Wileyfox offers a screen replacement service for £14.99/€17.99. It is available for 30 days after purchase, purchase is only one repair.

WHO CAN I CONTACT FOR HELP AND SUPPORT?

You can email us at customersupport@wileyfox.com, chat to us by clicking on the chat widget on our website or complete the form on the Support page on our website, all of which will be received and dealt with by our Glasgow based support team.

ONLINE RETAIL

WHERE CAN I BUY A WILEYFOX PHONE?

We’re available exclusively online. So either direct from wileyfox.com or from one of our online retail partners (Amazon, Clove, ebuyer, Expansys).

CAN I BUY INSURANCE OR EXTENDED WARRANTY AT A LATER DATE?

Yes – Please visit wileyfox.com and register or log into your account where you will be able to purchase screen insurance and extended warranty within 30 days of purchase of your device.

WHAT IS THE RETURNS PROCEDURE?

Once you have been issued with a job number by customer services the phone must be packaged securely and returned to Wileyfox’s repair centre.

IF I BREAK MY PHONE HOW LONG WILL IT BE IN FOR REPAIR?

Once they receive your device, our repair centre partner will assess the repairs required and give an approximate turnaround time for the repair and return of your device.

WHERE CAN I TRY OUT A WILEYFOX PHONE BEFORE I BUY?

There will be a number of exciting pop up events to try out the phones. Keep an eye on our social media pages for more information.

WHAT HAPPENS IF I WANT TO RETURN MY WILEYFOX PHONE?

We hope you will be happy with your purchase. However, you have the right to return your Wileyfox to us within 14 days to receive a full refund (see Shipping and Returns for more information).

Sales Partner Amazon